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Guided Assistance Text Question

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edited Jun 8, 2022 8:30AM in Agent Desktop 3 comments

Content

In Guided Assistance there is a Text Question that allows the Agent/Customer to enter any text they want.  Is it possible to save this text as a variable and have it search the Knowledgebase and then return any Answers that have these words as keywords or are found in the Answer to the Guide?

-Andrew W-

Version

February 2015
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