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Managing Update Proposals and Proposed Answers

Accepted answer
edited Mar 11, 2016 8:01PM in Knowledge Management 5 comments


How do you manage Update Proposals and Proposed Answers? If a user proposes an update to an answer I see it in the Update Proposals report and then I will know to go make the update.  But what I'm looking for is a way to manage the report so my team and I can know which items on the report were worked on already and are completed, or are in a status of each update proposal.  Same question for Proposed answers.  Thank you


Service Cloud, Knowledge Management

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