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Line breaks appearing when pasting URLs into incident responses — Cloud Customer Connect
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Line breaks appearing when pasting URLs into incident responses

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edited Sep 22, 2014 4:57PM in Agent Desktop 10 comments

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I'm thinking this may be a bug in the Enhanced console or recent release. Whenever we paste a URL into an incident response it inserts a line break/new paragraph. You then have to backspace to the previous line. And if you insert a punctuation mark it includes that in the hyperlink. Here's a screen recording: https://www.mnpals.org/system/files/rightnow/url-linebreak.swf

Tried this in an older release that's not on the Enhanced console and there's no problem. Anyone else noticing this?

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