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Get Prepared for the Knowledge-Centered Support (KCS) Practices v5 Certification

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edited Apr 8, 2016 5:45PM in Knowledge Management 3 comments

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Modern Service Experience Pre-Conference Workshop:
Get Prepared for the Knowledge-Centered Support (KCS) Practices v5 Certification

Knowledge-Centered Support, or “KCS,” is a methodology designed to help agents capture, structure, and reuse knowledge in their problem-solving workflow. This two-day workshop, held just before the Modern Service Experience kick-off, provides training on KCS practices, techniques, and adoption best practices that help you optimize Oracle Service Cloud Knowledge for your agents and customers. Upon completion of this workshop, you will be prepared to take the KCS v5 certification exam. This workshop is for customers who have implemented/planning to implement Oracle Service Cloud with Knowledge Advanced or Knowledge Foundation and have implemented/planning to implement the Knowledge-Centered Support methodology. No additional

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