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Exclude people from a incident queue using a Staff Account field

Received Response
edited Feb 13, 2017 2:07PM in Agent Desktop 5 comments



RightNow we have a custom object for staff to mark them as "out of office". Currently this just means any support incident for that staff member are shown in a different colour in the various incident reports we use.

We also use incident queues for assigning incidents, and some of these are set to round robin, meaning new incident assign to these queues will get assign to all staff including those who are out of office.

Is there a way to setup RightNow so that staff with the out of office object set would be excluded from a roudn robin queue?

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