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Set subject with business rules

Received Response
edited Feb 23, 2017 5:25AM in System Admin and Configuration 15 comments


I'm doing some incident routing based on specific phrases in the email subject line. I can do this no problems, but I would like to be able to delete the keywords I'm parsing from the subject line so they don't clutter the subject name in the CP however, I do not have the option to set the subject line with business rules. Is this a bug or is there a reason I can't set the subject line through rules?


August 2016

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