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SmartAssistant and Attachment files

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edited May 29, 2016 8:27PM in Knowledge Management 8 comments

Content

Hi there,

"SmartAssistant evaluates the language of a customer’s question and suggests possible answers according to :

•Product

• Category

• Subject (summary)

• Question

• Answer body

• File attachments

• Search usage

• Recency

• Keywords box"

I'm wondering what exactly does the smart assistant check on the file attached into the answer field? Does it check the name of the file and/or does it also check the content of the file?

Thank you !

Dianie

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