SmartAssistant and Attachment files
"SmartAssistant evaluates the language of a customer’s question and suggests possible answers according to :
• Subject (summary)
• Answer body
• File attachments
• Search usage
• Keywords box"
I'm wondering what exactly does the smart assistant check on the file attached into the answer field? Does it check the name of the file and/or does it also check the content of the file?
Thank you !