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Answer usage report

Accepted answer
26
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edited May 29, 2016 10:53PM in Knowledge Management 3 comments

Content

The definition of the "Visits" column is :"The number of visits that viewed this answer at least once". Do we count here unic visitors or sessions ? For example if I personnally open the same answer 10 times, what will I see into the column visit?

=> 10 : because the answer would have been viewed 10 times?

or

=> 1: because only 1 person viewed them?

The definition of the "Download visits" column is "The number of visits that included at least one downloaded item from the answer". What is meant here by "download"? Are we talking about the number of times  a call to action (link) into the answer is clicked on? Or is it only the number of times an attached file is downloaded?

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