You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Private status type (using status to indicate KCS workflow)

Received Response
2
Views
1
Comments
edited Jun 3, 2016 8:05AM in Knowledge Management 1 comment

Content

Hi all,

Just want to clarify the visibility around status types. I know it should be obvious to me, but are private articles visible to the team or only to the author and the admin? I want proposed and review- private articles to be searchable and reusable by the contact centre staff, but that won't work if they can't see private articles.

 

thanks!

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!