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Javascript API onsave() function

Received Response
edited Apr 28, 2016 6:09PM in Integrations and APIs 14 comments


We utilize the Javascript API within the incident workspace to run certain tasks on onsave() events only. However, when I hit save from another ticket/contact tab, the onsave() function is triggered in the other incident. Shouldn't the onsave() function accessible only within it's own incident tab?

Steps to replicate:

  1. Open or create an incident. Leave it open.
  2. Open or create another contact or incident record. Then, save it.
  3. The onsave() event within the incident in #1 also executes.

We are currently in Nov 14 release. There's no mention of this behavior in the documentation. Is this a bug?


Nov 14

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