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Unable to forward an incident via Business Rule Outside of an SLA

Received Response
edited Mar 3, 2017 2:47PM in System Admin and Configuration 1 comment


Hello All,

I have created an SLA for example 7-5.  I want to be able to forward the incident details to a distribution list from 5-7 while i have no agents live.


I have searched for Incident Forwarding, SLAs and Business Rules.



Thanks in advance for any help that you can provide.


Service Cloud Aug 16

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