We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Unable to forward an incident via Business Rule Outside of an SLA

Received Response
6
Views
1
Comments
edited Mar 3, 2017 2:47PM in System Admin and Configuration 1 comment

Content

Hello All,

I have created an SLA for example 7-5.  I want to be able to forward the incident details to a distribution list from 5-7 while i have no agents live.

 

I have searched for Incident Forwarding, SLAs and Business Rules.

 

 

Thanks in advance for any help that you can provide.

Version

Service Cloud Aug 16

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!