You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Limiting Search Knowledgebase visible fields

Received Response
5
Views
3
Comments
edited Jun 23, 2016 1:44PM in Knowledge Management 3 comments

Content

Hi,

I'm not sure if this has been asked before, but I could not find anything in a search. We want to set up a new Access Level called "Pending" - however, we want to hide this checkbox from the Search dropdown, so agents cannot select it when searching. Is this possible to do by profile or workspace settings?

Image attached

 

Version

February 2015

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!