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Why does a newly published article not show in search results in the Customer Portal?

Received Response
edited Jun 23, 2016 6:49PM in Knowledge Management 13 comments


We published a Knowledge article, with access given to 'Everyone' today, yet it does not show in search results.  The only way we are able to access the article is by putting the article ID in the URL.  All required areas have been captured within the article in the Console.  Why won't the article come up in search results in the Customer Portal?

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