You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Add priority flag/set review status on answer if 'not helpful' rating is received

Question
4
Views
0
Comments
edited Jul 1, 2016 3:14AM in Knowledge Management

Content

Is there a way to change an answer status from 'Public' to 'Review' (or create a 'Priority' banner flag on the answer),  if a client selects the 'not helpful' answer feedback button (or 1 or 2 star rating)?

Version

Service Cloud May 2015

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!