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Get chat Engagement id after chat ddisconnected in Customer portal

Received Response
edited Jul 19, 2018 11:54AM in Customer Portal 1 comment


Hi All,

I have an requirement to send chat transcript based on the user input on the chat_landing page after chat disconnected.

1. Created business rules to send chat transcript id the incident field is Yes.

Can any one help me how to get the chat engagement id on chat landing page after chat disconnected in php.

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