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Adding Holidays to SLAs?

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edited Mar 21, 2017 4:41PM in System Admin and Configuration 3 comments

Content

We're running into issues adding Holidays to existing SLAs and then the SLA is not being picked up. I've reviewed this KB article ( https://cx.rightnow.com/app/answers/detail/a_id/2820/ ), but I can't seem to find any logical justification for assigning SLAs in this manner (at contact level).

How do other users add calendar holidays to their SLAs without re-creating all of them?

Version

February 2016

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