You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Search Priority Words are Interface specific

Question
9
Views
0
Comments
edited Jul 14, 2016 12:03AM in Knowledge Management

Content

I am configuring a environment with multiple interfaces and defined multiple Search Priority Words to help my users in their knowledge searches.  What I found was that some worked and some did not.  The ones that did not turned out to be linked to answers that only could be displayed in another interface – and led me to understand that Search Priority Words are interface dependent (but there is no place to define which interface this Search Priority Words are linked to.

 

Fix: It turns out that your Admin user has to login to each interface and define the Search Priority Words for each interface. Real simple to do, just need to remember to login to the specific interface you want to add your new(or update existing) Search Priority Words.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!