You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Dynamically Assign Parent Incident Contact to Child Incident using workflow

Received Response
21
Views
4
Comments
edited Nov 27, 2017 1:00PM in Agent Desktop 4 comments

Content

I am trying to assign the parent incident primary contact to child incident primary contact using workflows. But when I am selecting the Contact value as "Initial contact" or "Last Contact", it's popping up an error "can not find the "last Contact" in the list of available records".

Attached the same error image.  Please check the attached image. 

Can anyone have any idea to solve this issue?

 

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!