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Knowledge Advanced 16.5 Another console role setting question under Manage Tasks

Received Response
edited Jun 8, 2022 8:31AM in Agent Desktop 2 comments


In setting up console role permissions for Knowledge Advanced there is another setting I'd like more information on.  Under Manage Tasks it offers: Configure Tasks and Notifications.  If that privilege is given where and how is it exercised?  In what way can Tasks be configured that would need that privilege? In what way can Notifications be configured that would need that privilege?

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