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Deadlock / DB API error

Received Response
edited Jun 4, 2016 9:43PM in Integrations and APIs 2 comments


We have an integration between Oracle eBus Suite (EBS) and Oracle Service Cloud (OSvC), via Oracle SOA Suite,

We are testing the migration/integration of contact records from EBS to OSvC.

In OSvC we have a business rule that is applying SLA instances to the contacts, when these are created.

Contact creation was failing. Error: “Cannot save/update: Contact(ID=0): DB API Error While performing create on Contact”.

Oracle Support found that this was related to a deadlock issue. Having two "clients" trying to lock the same record (SOA and business rule).

We then tried the following scenarios:

  1. Business Rule disabled – OK, contact records created.

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