Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
Passing record id to filters of Search Report — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Passing record id to filters of Search Report

Accepted answer
20
Views
5
Comments
edited Dec 5, 2017 6:01AM in Agent Desktop 5 comments

Content

Hi,

Using workflow, on a workspace, on click of a button, I am trying to load a contact using Search Report which has some filters. I see that by default the primary key record id (eg., incidents.i_id) is not getting passed to the filters of the search report.

How can this be resolved?

Further explaining, using report control on workspace allows us to filter on the record id (primary key eg., incidents.i_id), I am looking for similar functionality in the search report used for loading an object through workflow.

In a search report, the record id is not getting passed on to the filter of the search report used in the workflow.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!