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Passing record id to filters of Search Report

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edited Dec 5, 2017 6:01AM in Agent Desktop 5 comments

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Hi,

Using workflow, on a workspace, on click of a button, I am trying to load a contact using Search Report which has some filters. I see that by default the primary key record id (eg., incidents.i_id) is not getting passed to the filters of the search report.

How can this be resolved?

Further explaining, using report control on workspace allows us to filter on the record id (primary key eg., incidents.i_id), I am looking for similar functionality in the search report used for loading an object through workflow.

In a search report, the record id is not getting passed on to the filter of the search report used in the workflow.

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