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If Current Date is Holiday - Business Rule

Accepted answer
edited Apr 13, 2017 9:16AM in System Admin and Configuration 5 comments


Hi all,

I was looking into automating our system a bit more around the Bank Holidays. As our office is not open on these days, we typically change our auto-response to notify our customers that the office is closed for the bank holiday, etc. The only problem is that every single time we need to manually change the regular auto-response rule to use the Bank Holiday standard text.

As we plug in all the bank holidays into the "Holidays" section (Configuration>Service>Service Level Agreements> Holidays) for SLA purposes, is there a way to utilize this in a business rule? Basically if the current date is within the Holidays then set auto response to This, Else blah blah...?

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