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Is it possible to create Business Rule based on Incident.Created date time field?

Accepted answer
edited Dec 5, 2017 8:28AM in System Admin and Configuration 4 comments



I want to create a business rule based on Incident Created (Date/Time) field. While added if condition on Incident.Created field, it only give me option to set rules based on Time Stamp value although it stored both date and time in database. But I want to set condition on Date and Time value (ex: equal to 05/12/2017 16:20).

Would appreciate if anybody can help me on this.

Thank you.




Service Cloud May 2016

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