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Write incident id to field in Custom Object via CPM

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edited Jun 8, 2016 9:57PM in Integrations and APIs 2 comments

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Hi there,

On behalf of my colleague Toby I'm posting the issue we're dealing with:
The case is: when an incident has been created, write the created incident ID to a Custom Object field.
The Custom Object is called Saleschats, so: CO\Saleschats. And the fieldname is: incident_id.
I attached code snippet to this incident and also a screenshot when an error occurs (please, take a look at the screenshot attached). There is an association of the Custom Object CO\Saleschats with the standard Incident object.

Any help would be appreciated,

Thanks,
Toby and Hans

 

 

 

Version

November '15

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