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In Knowledge Advanced - What is Integration?

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edited Jun 8, 2022 8:31AM in Agent Desktop 1 comment

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When setting up console security roles in Knowledge Advanced there are several relating to "Integration".  What is Integration and where can I find more specific documentation on it?

Settings in Console Roles Security Profiles relating to Integration include:
Manage Integration Configuration Settings
Delete Integration Roles
Modify Integration Roles
View Integration Roles
Modify Integration Users
View Integration Users

Integration
Oracle Service Cloud Configuring Knowledge Advanced Release May 2016 - may2016_Knowledge_Advanced_Configuration.pdf
    Only mention is to "Outlook Integration" -  no explanation.
Oracle Service Cloud Using Knowledge Advanced Release May 2016 - may2016_Knowledge_Advanced_Users_Guide.pdf
    "Select the Manage Search Administration Settings option to grant all Analytics configuration privileges that allow users to

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