You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

In Knowledge Advanced - What is Integration?

Accepted answer
edited Jun 8, 2022 8:31AM in Agent Desktop 1 comment


When setting up console security roles in Knowledge Advanced there are several relating to "Integration".  What is Integration and where can I find more specific documentation on it?

Settings in Console Roles Security Profiles relating to Integration include:
Manage Integration Configuration Settings
Delete Integration Roles
Modify Integration Roles
View Integration Roles
Modify Integration Users
View Integration Users

Oracle Service Cloud Configuring Knowledge Advanced Release May 2016 - may2016_Knowledge_Advanced_Configuration.pdf
    Only mention is to "Outlook Integration" -  no explanation.
Oracle Service Cloud Using Knowledge Advanced Release May 2016 - may2016_Knowledge_Advanced_Users_Guide.pdf
    "Select the Manage Search Administration Settings option to grant all Analytics configuration privileges that allow users to

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!