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Add a extra field like response time, resolution time, holiday in response requirements into SLA

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edited Dec 8, 2017 10:52AM in System Admin and Configuration 4 comments

Content

Hi All,

I am new to OSc. In SLA I need to add a extra field into Response Requirements.

Kindle refer the attached screen shot for more information.

Please do the needful.

 

Thanks in advance.

 

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