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We cannot retrieve the incident's attached files by QueryCSV

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edited Jun 27, 2016 8:20PM in Integrations and APIs 2 comments

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Hi all,

We have a third party application that gets Incidents from RightNow via SOAP WebServices (QueryCSV), however, we cannot retrieve the incident's attached files. We are able to use SELECT FileAttachments.Size, FileAttachments.ContentType, FileAttachments.Name, but we can't get the Base64 Data.
Is there any way to get this using Web Services?

Thanks in advance.

Regards.

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