Guided Assistance Agent text not showing.

Content

We are trying to add some text in a guide which when viewed using the incident workspace relationship item will give the agent extra insight that may not be suitable for end users.

The attached image is from the documentation and shows that we can add agent only text to guides.

We cannot get this to work. Can someone provide some insight as to the conditions in which this works?

 

 

Version

OSvC May 2016 Knowledge Foundation CP 3.2