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Knowledge Advanced : Implementation Guide

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edited Mar 28, 2017 7:26AM in Knowledge Management 2 comments

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Hi,

I am trying to learn how to implement Knowledge Advanced within the Oracle Service Cloud.
I could find the below implementation/Configuration guide links from RN Community and product tutorial:


https://docs.oracle.com/cloud/august2015/servicecs_gs/FAKAU/FAKAU.pdf          
                      

https://docs.oracle.com/cloud/november2016/servicecs_gs/FAIKA/FAIKA.pdf


http://docs.oracle.com/cd/E38109_03/ok_8.6_rn_integr_gd.pdf - (Got this link from the may2016 product tutorial when searched with keyword Knowledge Advanced)

 

Can anyone suggest which one should I follow to implement Knowledge Advanced in the Oracle Service Cloud.

 


Thanks & Regards,
Moncy S

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