You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Knowledge Advanced in Agent Desktop - search refresh

Received Response
11
Views
2
Comments
edited Jan 2, 2018 7:30PM in Agent Desktop 2 comments

Content

Hello,

I wasn't sure if I should post this here or in the Knowledge Management thread, so apologies if I'm in the wrong area. Question on the Knowledge Advanced agent desktop search. Our agents have been instructed to keep the Knowledge search box open at all times in their consoles to encourage them to use it more. A complaint we've received is that when an agent toggles between tickets or chats, the search query automatically changes/refreshes depending on the subject of the incident or chat. Is there a way to turn off this automatic query each time a new ticket/chat tab is

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!