We'd love to hear from you! Provide  feedback  to earn a badge today. Take our quick survey
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

On assignment, Event/Business rules to trigger

Accepted answer
6
Views
2
Comments
edited Jan 3, 2018 8:06AM in System Admin and Configuration 2 comments

Content

When an incident is assigned to an Agent from a Queue then I need to change Status as In Progress. Workspace rules don't work here. Is there other way I can achieve this please?

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!