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Best Practices Embedding Images within Answers

Received Response
edited Jun 8, 2022 8:32AM in Agent Desktop 6 comments


My company's knowledge base is comprised of very technical answers with troubleshooting steps. We would like to place images with specific steps. I'm looking for examples of how others embed images in HTML answers, when placed in between troubleshooting steps. For example, suggested image sizes, resolution, layout within context of answer (images places underneath or to the right of text), etc. Thanks in advance! 


Service Cloud, August 2016

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