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Fields in chat launch page don't populate incident fields

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edited Jan 5, 2018 2:44PM in Agent Desktop 3 comments

Content

Hi,

I have some custom fields in my customer portal chat launch page. They're required, then always they're filled up. But when an agent is in the chat and look for these fields on incidents additional information tab, they're not populated. Would be there something left in my configuration?

I'm attaching some images.

thanks

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