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Answer Feedback Rating and the AnswerEffectiveness_Micro Report

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edited May 4, 2017 2:22PM in Knowledge Management 2 comments

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I'm looking for numbers to benchmark our answer effectiveness rating for answers in our knowledge base.  We are using the AnswerEffectiveness_Micro report.  Does anyone use this report and what does your company/industry consider a good rating to strive for?

Version

Nov15

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