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Editing the Incident Workspace ribbons in BUI vs .NET

Accepted answer
edited Jan 9, 2018 11:23AM in Agent Desktop 6 comments


Hi All,

I was hoping that I could get some guidance on editing the Incident Workspace ribbon within BUI.

I can add various editor commands to the ribbon within .NET and they appear as they should, in this case "Send" & "Send and Close". However, when viewing the same ribbon in BUI, the commands are contained in a menu button. Whilst I appreciate that it is only an extra click, it would be more time effective if they could be within the ribbon along with the other commands.

Is there any way of adding them to the main ribbon at the head of the workspace?

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