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Best place to house training videos - in KB or online learning university

Received Response
edited May 23, 2017 3:21PM in Knowledge Management 1 comment


Our contact center manager asked if KB would be a good place to house training videos and I would like your thoughts/suggestions/recommendations. Obviously agents wouldn't be able to watch them while on the phone with customers but they could be accessed during their downtime. Is KB a good place for them?  Thanks for your insight!


OSC - Knowledge Foundation

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