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SRM to Service Cloud Integration — Cloud Customer Connect
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SRM to Service Cloud Integration

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edited Sep 12, 2017 10:44AM in Agent Desktop 6 comments

Content

Hi Team

We are Trying to Implement Based on the below Accelerator SRM to Service Cloud Integration

http://download.oracle.com/otndocs/SRMAccelerator/topicrefs/t_configure_oauth.html

We have Two More Requirement to extend to add the Accelerator,How can we Achieve this using the above Accelerators

1)Is it possible to Pass Additional Parameters Incident Priority/ eMail Id etc

2) If Contact eMail is already available in Service Cloud ,Incident should create based on the Existing Contact

 if Contact eMail is not exist in Service Cloud  New Contact has to create and Incident should create based on the Contact

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