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Answer Versioning Solution

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edited Jun 8, 2022 8:33AM in Agent Desktop 15 comments

Content

After developing an answer versioning solution for a client we thought it might be nice to make it into a simple generic solution that can be installed by any Administrator and make it freeware. The solution comes with the following features;

- Works both in the Console and in BUI
- Create multiple versions for any answer
- Schedule a specific date and time to publish a version
- Versions can publish summary, question and solution (pretty easy to allow for additional fields)
- Version log to keep track of date and time a version was published
- Simple non-intrusive setup. When Oracle does come with a native solution, this can be easily uninstalled.

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