Let's Reconnect, thank you for making 2022 our best year yet.

Look Back
Answer Versioning Solution — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Answer Versioning Solution

Received Response
24
Views
15
Comments
edited Jun 8, 2022 8:33AM in Agent Desktop 15 comments

Content

After developing an answer versioning solution for a client we thought it might be nice to make it into a simple generic solution that can be installed by any Administrator and make it freeware. The solution comes with the following features;

- Works both in the Console and in BUI
- Create multiple versions for any answer
- Schedule a specific date and time to publish a version
- Versions can publish summary, question and solution (pretty easy to allow for additional fields)
- Version log to keep track of date and time a version was published
- Simple non-intrusive setup. When Oracle does come with a native solution, this can be easily uninstalled.

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!