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How to create a business rule to assign an updated Incidents to the queue

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edited Jul 10, 2015 12:39AM in System Admin and Configuration 2 comments

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Hi Friends,
 

Please help me in Business rule to assign an incident to queue


How to create a business rule to assign an updated Incidents to the queue(queue name Test) after the customer has responded.


To elaborate, If the customer has raised an incident (first time), and agent responded to the incident and now customer is again asking extra information for an update. In this case, I need to assign the incident to the particular queue


Please help me in this regards.

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