How to create a business rule to assign an updated Incidents to the queue
Please help me in Business rule to assign an incident to queue
How to create a business rule to assign an updated Incidents to the queue(queue name Test) after the customer has responded.
To elaborate, If the customer has raised an incident (first time), and agent responded to the incident and now customer is again asking extra information for an update. In this case, I need to assign the incident to the particular queue
Please help me in this regards.