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Is the "Insert Answer Link" only applicable for public answers/article?

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edited Sep 6, 2017 10:08PM in Knowledge Management 1 comment

Content

Hi -

I am trying to link 2 private answers but whenever I click on the linked text, it would open a new customer portal browser. I wish hoping that another KB window will pop-up. 

Would appreciate your help. 

 

Version

Service Cloud Feb 2017

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