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How to inherit contact name from Incident to a new task

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edited Jan 22, 2018 9:36AM in Agent Desktop 3 comments

Content

Hi,

 When a new task is created from an existing incident, the organization and incident number are inherited automatically. The contact is not inherited.

Can we change this to inherit the contact automatically upon task creation?

I saw that in Task table there is inherit column . Can this be changed and if so where and how?

 

Thanks.

Version

17D

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