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How is a record being edited by multiple users at the same time handled — Cloud Customer Connect
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How is a record being edited by multiple users at the same time handled

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edited Jan 22, 2018 11:21PM in Agent Desktop 6 comments

Content

Hi,

  Just want to know if anyone has run into multiple users opening the same incident and updating it at the same time. I noticed that the last user save overrides the previous user changes.

Is there a way to track if the incident is already open and do something about it?

OR is there a way to give a message to user that the record is opened by another user?

Any solution that will prevent users loosing their edits done to incidents?

OR is there a merge option so both users changes are saved?

Again thanks in advance to the community.

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