You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

How is a record being edited by multiple users at the same time handled

Received Response
edited Jan 22, 2018 11:21PM in Agent Desktop 6 comments



  Just want to know if anyone has run into multiple users opening the same incident and updating it at the same time. I noticed that the last user save overrides the previous user changes.

Is there a way to track if the incident is already open and do something about it?

OR is there a way to give a message to user that the record is opened by another user?

Any solution that will prevent users loosing their edits done to incidents?

OR is there a merge option so both users changes are saved?

Again thanks in advance to the community.

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!