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What is the result of using answers.access_id=User Access?

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edited Oct 11, 2017 6:45PM in Knowledge Management 3 comments

Content

When setting filters for answer reports, we can select the desired access level of answers to appear on the report. What is supposed to happen if you use answers.access_id=User Access instead of individually selecting different Answer Access Levels attached to an SLA? When is it necessary to use a specific Answer Access Level over User Access?

Version

OSvC August 2017, CP Framework 3.6

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