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Try to enable Knowledge Advanced for CX instance

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edited Oct 27, 2017 4:44PM in Knowledge Management 4 comments

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Hi Experts,

CX novice here. We try to configure and enable Knowledge Advanced for our cx instance that we are testing.

Following the online document for CX (https://docs.oracle.com/cloud/latest/servicecs_gs/FAIKA/Configuration_Overview.htm#FAIKAab1022480), I couldn't find the setting for KA --> Authoring under Knowledge Base. (see attachment). Any know why? Is it because when provisioning the CX instance, the KA is not installed/provisioned together?  

I also tried to follow the instructions here to enabled KA for customer portal. And after replacing all templates of OKCS in the development env, in the dev environment, the site page shows that 

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