You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Try to enable Knowledge Advanced for CX instance

Received Response
edited Jun 8, 2022 8:33AM in Agent Desktop 4 comments


Hi Experts,

CX novice here. We try to configure and enable Knowledge Advanced for our cx instance that we are testing.

Following the online document for CX (, I couldn't find the setting for KA --> Authoring under Knowledge Base. (see attachment). Any know why? Is it because when provisioning the CX instance, the KA is not installed/provisioned together?  

I also tried to follow the instructions here to enabled KA for customer portal. And after replacing all templates of OKCS in the development env, in the dev environment, the site page shows that 

Howdy, Stranger!

Log In

To view full details, sign in.


Don't have an account? Click here to get started!