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Search Priority Words usage and structure

Accepted answer
edited Nov 10, 2017 12:12AM in Knowledge Management 3 comments


We're looking into using Search Priority Words so that certain answers would be displayed at the top of search results for certain search terms. I'm wondering how people are naming and configuring them?

For example: Answer IDs 5012, 5244, 5899 - we want these to appear whenever some searches for "social security".

Since it looks like search priority words is set by Answer ID, we would need 3 separate entries for them? Would naming them by the Answer ID make sense in the long run?

See attached screenshot for example.



August 2017

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