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Business Rule Execution Issue

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edited Nov 27, 2017 3:11PM in System Admin and Configuration 3 comments

Content

Hi Team,

 

I have created few business rule in RightNow that gets executed based on our predefined conditions.

The business rule is getting executed on create and on update of incident, but i need these rules to be executed only on incident creation.

Is it possible to fire a business rule only on creation of an incident?

 

Version

Service cloud

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