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Business Rules Vs Workspace Rules

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edited Feb 2, 2018 6:38AM in System Admin and Configuration 6 comments

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As per, the details mentioned in my question here https://cloudcustomerconnect.oracle.com/posts/e5e6bcf61c. Currently, I am using business rules to assign Queues based on sub category. Will it be more feasible to use Workspace rules to do the assignment?

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