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How to track answer links in answers

Accepted answer
edited Nov 30, 2017 12:15AM in Knowledge Management 4 comments


Many of our answers are troubleshooting steps and within those steps we link to different knowledge base answers. For example, one step in an answer is "If the product is not in the Product Database, a message appears asking to add it. Follow the steps in Adding a Product to the Database.", where the underlined text is the summary/title of the linked answer.

Is there a way to track which answers have linked answers so when we change the summary/title of an answer we know which answers need to be edited to update the linked text? For example, if this linked answer summary/title was updated to "Adding a Compound to the Database" we would know that answers 15, 145, and 782 all have links to this answer and we would need to review the linked text for the answer link.

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