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CPM: update incident audit log

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edited Feb 2, 2018 8:19AM in Agent Desktop 5 comments

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Hi,

We have a CPM that runs on incident updates. It checks the product saved and searches for some data in a linked CO to save to a custom incident field for later use in a business rule.

The problem I have is that it makes troubleshooting tricky. So I have 2 questions:

  1. How can I check if the product was changed? So I'd only want to go through the CO check if the product was actually changed.
  2. Can I influence the audit log? So could I write an entry in to show admins what the CPM did?

Thanks

Lorna

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