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Knowledge Advanced - Answer Review Notifications for different article versions

Received Response
edited Jun 8, 2022 8:33AM in Agent Desktop 6 comments


Hello all,

We are currently trying to set up a review cycle for our knowledge base articles where our agents are emailed review notifications on specific articles they've been assigned to. Problem we've run into is that we get notification emails for each version of the same article. For example, the other day, an article came up for review that has 19 versions, so the agent received 19 emails. Is there a way to change this to only 1 email per article, regardless of the number of versions? Are we possibly using this feature wrong?

Thanks in advance for your input!


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